DO YOU HAVE QUESTIONS? WE HAVE ANSWERS!

OUR PRODUCTS

What material are the sound absorbers made of?

The high sound-absorbing effect of our acoustic elements is created by the weave of the PES staple fibers from which our acoustic fleece is made.
The proportion of recycled PET is around 60%. The fleece is dimensionally stable, tear-resistant, allergy-friendly and has an Ökotex Standard 100 and can be recycled again.
The covers of the classics consist of an acoustic fabric with a linen-like structure. In this way, the sound waves are transmitted to the core made of PET fleece and the high degree of sound absorption is achieved.

Can I wash all acoustic panels?

The PET fleece itself can be wiped with a damp cloth and vacuumed.
You can wash the colorful covers of our classics at 30°C in the washing machine on a delicate program.

How do I mount the panels on the wall?

The wall panels are attached with a Velcro system. The Velcro strips are self-adhesive on the back, so all you have to do is peel off the foil.
Clean the wall of dust before fixing. Please do not touch the adhesive side of the Velcro strips with your fingers, otherwise the hold of the sebum on the skin can be reduced.
Press the adhesive strips onto the panel for about 30 seconds so that the adhesive sides can adhere well to the acoustic fleece. Align your panel with the wall and then press it against the wall for about 30 seconds. Preferably at the height of the Velcro strips.
If the plate is crooked, you can realign it at any time using the Velcro strips.

How do I mount the panels on the ceiling?

The ceiling panels are attached with ropes. We provide you with screw hooks that you simply screw into the panels by hand. Make sure the breakpoints are symmetrically aligned.
Then thread the rope through the screw cap and attach it to the hook. The screws, dowels and the counterpart to the screw hook are screwed into the ceiling using a drill.
Then you screw on the screw hook and adjust the rope length. Finished!

Wie montiere ich die Paneele an der Decke?

Die Deckenpaneele werden mit Seilen befestigt. Wir liefern dir Schraubhaken mit, die du einfach per Hand in die Paneele drehst. Achte darauf, dass die Haltepunkte symmetrisch ausgerichtet sind.
Anschließend fädelst du das Seil durch die Öffnung des Drahtseilhalters mit Haken. Die Schrauben, Dübel und das Gegenstück zum Drahtseilhalter werden mittels Bohrmaschine in die Decke geschraubt.
Dann schraubst du den Schraubhaken an und stellst die Seillänge ein. Fertig!

EVERYTHING ABOUT SHIPPING

How long does the delivery take?

Da wir unsere Akustikpaneele alle auf Auftrag produzieren, kannst du mit einer Produktionszeit von 5 – 7 Werktagen rechnen. Dann wir deine Bestellung an den Versanddienstleister übergeben. Im Normalfall dauert eine Versendung innerhalb Österreichs maximal 2 Tage, nach Deutschland 2 bis 3 Tage und in alle anderen europäischen Länder zwischen 3 und 5 Tage.

With which shipping service provider do my packages come?

Wir versenden all unsere Pakete europaweit mit GLS.

Do I have a right of return?

Yes. If the products arrive damaged, the statutory warranty obligation will of course apply.
We also offer you a 30-day return policy for undamaged items, starting with the receipt of the item.

How do returns work?

It is best if you contact us in writing using the contact form on the homepage or the e-mail address service@silent4.com and describe the reason for your return. If you have received damaged items, please contact us by email and attach photos.
We will then send you a link to your return label. Well packaged and with this shipping label attached, you can then return the package to us in a GLS parcel shop.